Anti-Fraud and Security Policy
Effective Date: 1 April 2025

At TryCart, operated by PEAKRISE ENTERPRISES PRIVATE LIMITED, we prioritize the safety and integrity of all transactions and interactions on our platform. This Anti-Fraud and Security Policy outlines our approach to detecting, preventing, and responding to fraudulent activities to protect users, sellers, and the platform itself.

1. Purpose

This policy aims to:

  • Ensure a secure shopping and selling environment.
  • Identify and deter fraudulent behaviors.
  • Maintain the trust of our users and partners.

2. Types of Fraud We Monitor

  • Payment fraud: Unauthorized or stolen payment methods.
  • Identity fraud: Using false or stolen identities to create accounts.
  • Account compromise: Unauthorized access to user or seller accounts.
  • Listing fraud: Misrepresentation of products or prices.
  • Return/refund abuse: Manipulating the system to gain unjustified refunds.
  • Fake reviews or ratings: Posting misleading feedback to manipulate seller credibility.

3. User Responsibilities

Users are required to:

  • Provide true, accurate, and complete registration and payment details.
  • Avoid sharing account credentials with others.
  • Notify us immediately of suspicious activities or account breaches.
  • Refrain from exploiting system vulnerabilities or misrepresenting themselves.

4. Our Fraud Prevention Measures

  • Automated monitoring systems to flag suspicious behaviors.
  • Manual account reviews for new or high-risk accounts.
  • Transaction verification protocols for large or unusual purchases.
  • IP tracking and device fingerprinting to detect bots or unauthorized access.

5. Security of User Data

We implement robust technical and organizational security measures to protect user data:

  • Secure Socket Layer (SSL) encryption
  • Firewalls and regular malware scans
  • Secure third-party payment gateways
  • Role-based access control for internal systems

6. Actions Against Violators

TryCart reserves the right to:

  • Suspend or permanently disable accounts involved in fraudulent activity
  • Reverse or cancel suspicious orders or transactions
  • Initiate legal proceedings against individuals or groups engaged in fraud
  • Share information with law enforcement authorities when required

7. Reporting Fraud

If you suspect fraud or security violations, report immediately via:

  • Email: info@trycart.in
  • Phone: 9991189835
  • Contact Form: Available on the [Help Center] page

8. Policy Updates

We may periodically update this policy to reflect improvements in our systems or changes in legal obligations. Users will be notified of major changes via email or website notifications.

9. Contact Information

PEAKRISE ENTERPRISES PRIVATE LIMITED
Shop No-8, Pacific Mall, Near Jat Bhawan, Opp Hotel Sangrill, Rohtak, Haryana 124001
Email: peakriseenter@gmail.com | info@trycart.in
Phone: 9991189835