Privacy Policy
Effective Date: 1 April 2025

PEAKRISE ENTERPRISES PRIVATE LIMITED (“we,” “our,” “us”) operates the website www.trycart.in (“the Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including purchases made on the platform. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect various types of personal information when you use our website or services, including:

  • Personal Identification Information: Name, email address, phone number, billing address, shipping address, and payment details (such as credit card information or bank account number).
  • Transaction Data: Order history, payment details, shipping information.
  • Device and Usage Data: Information about the device you use to access the website (e.g., IP address, browser type, operating system, referring URL, page views, etc.).
  • Communication Data: Any communication with our customer service team or support emails.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Services: To process your orders, manage your account, and deliver the products you purchase.
  • Customer Support: To respond to queries and provide assistance related to orders, refunds, or any issues you may encounter.
  • Marketing and Promotions: To send you promotional offers, newsletters, or other marketing communications if you have consented to receive such communications.
  • Payment Processing: To process transactions, verify payments, and prevent fraudulent activities.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Share Your Information

We may share your information with third parties in the following situations:

  • Service Providers: We may share your information with third-party companies who provide services to us, such as payment processors, shipping carriers, or email marketing platforms. These providers will only use your data as necessary to perform their services.
  • Legal Compliance: We may share your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, and safety of our business, customers, or others.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Transaction Data: Retained for up to 30 days after a completed transaction, unless you request otherwise.
  • Account Information: Retained as long as you maintain an active account with us.
  • Marketing Data: Retained for the duration of your consent to receive marketing communications, or until you opt-out.

After the retention period, we securely delete or anonymize your data.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-Out: You can withdraw your consent for marketing communications at any time by unsubscribing or contacting us directly.
  • Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@trycart.in.

6. Security of Your Information

We use a variety of security measures, including encryption and secure servers, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve the functionality of our website. Please refer to our Cookie Policy for more information on how we use cookies.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected personal data from a child, we will take steps to delete that information promptly.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please check this page periodically to stay informed about how we are protecting your personal data.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us:

PEAKRISE ENTERPRISES PRIVATE LIMITED
Shop No-8, Pacific Mall, Near Jat Bhawan, Opp Hotel Sangrill, Rohtak, Haryana 124001
Email: peakriseenter@gmail.com | info@trycart.in
Phone: 9991189835