Seller Payment Policy
Effective Date: 1 April 2025

This Seller Payment Policy outlines the payment process, schedule, eligibility, and terms for sellers using the TryCart platform, operated by PEAKRISE ENTERPRISES PRIVATE LIMITED. By registering as a seller and listing products on our platform, you agree to comply with the terms specified in this policy.

1. Payment Eligibility

Sellers are eligible to receive payment for products sold on TryCart once the following conditions are met:

  • The order is marked as “Delivered” and confirmed by the customer or logistics partner.
  • The return period (typically 7 days) has passed without a return or dispute.
  • No violation of seller terms or fraudulent activity is detected.

2. Payment Cycle

  • Payment Frequency: Payments are processed on a weekly cycle, typically every Friday.
  • Processing Time: After the return period ends, the payment for eligible orders is released within 2-4 business days.
  • Holidays & Delays: Payment schedules may shift due to bank holidays or unforeseen circumstances. Sellers will be notified of any delays.

3. Payment Method

Payments are made via NEFT/IMPS/RTGS to the bank account provided by the seller at the time of registration. It is the seller’s responsibility to ensure that the bank details shared are accurate and up-to-date.

4. Deductions and Charges

The following deductions may apply before the final amount is remitted:

  • Commission Fees: As per the agreed commission slab for each product category.
  • Logistics Fees: Based on delivery and return shipment costs.
  • Taxes: GST or other applicable statutory taxes as per Indian law.
  • Penalties: Charges related to order cancellations, customer complaints, policy violations, or service level breaches.

All deductions will be detailed in the seller’s monthly account statement, available through the Seller Dashboard.

5. Returns and Refund Adjustments

In cases where a product is returned or refunded to the customer:

  • If a refund is initiated before the payment is released to the seller, the transaction will be cancelled and no amount will be credited.
  • If a refund is initiated after the seller has been paid, the refunded amount will be adjusted in the next payment cycle or recovered as necessary.

6. Dispute Resolution

If a seller has concerns or discrepancies related to payments, they may contact our seller support team within 7 days of the payment date. All concerns will be reviewed, and if a resolution is warranted, the adjustment will be reflected in the subsequent payment cycle.

7. Termination and Withholding Rights

PEAKRISE ENTERPRISES PRIVATE LIMITED reserves the right to withhold payments in the following cases:

  • Suspicion or confirmation of fraudulent activities.
  • Legal or regulatory compliance issues.
  • Breach of any Seller Terms and Conditions.

In such cases, the seller will be notified, and payments may be frozen until the matter is resolved.

8. Policy Amendments

We reserve the right to modify this Seller Payment Policy at any time. Updates will be communicated to registered sellers via email or posted on the Seller Dashboard. Continued use of the platform constitutes acceptance of the updated terms.

9. Contact Information

For queries related to seller payments, please contact:

PEAKRISE ENTERPRISES PRIVATE LIMITED
Shop No-8, Pacific Mall, Near Jat Bhawan, Opp Hotel Sangrill, Rohtak, Haryana 124001
Email: peakriseenter@gmail.com | info@trycart.in
Phone: 9991189835